Juliet Stallwood Biscuits & Cakes is one of the UK’s most popular online biscuit brands.

The challenges.

• Not every order was being tagged correctly for future delivery dates, resulting in early shipments, customer complaints and refunded orders

• Selected dates were not clear to customers, resulting in customer inquiries each day to confirm

• Out of stock products couldn't be sold through the Stellar Delivery Date app, resulting in missed sales

This is where Flare came in.

• Flare tags every order much more reliably, preventing early shipments and increasing delivery accuracy

• Selected date text is customisable and presented to customers on the cart page, checkout page and in the Order confirmation email, cutting 100s of customer support queries

• Earliest available dates can be set for out of stock products, allowing customers to make purchases from future delivery dates for specific products

What have been the results?

• Increase in delivery accuracy and customer satisfaction

• Increase in repeat purchases

• Reduction in customer support queries

More information

Visit Flare on the Shopify App Store here.

Visit Juliet Stallwood here.